Monday, July 26, 2010
Returned item to seller, now seller wont respond to me or return $$$
Bought a piece of computer hardware from a seller. It arrived dead, non-working. Seller has a 7 day warranty on the item, as stated in the listing. Contacted the seller, he was rude, but told me to mail it back to him. He gave me his return address. I mailed it back, have delivery confirmation proof he's received it. Its been a week. Now he won't respond to my emails when I ask him what the delay is in refunding me. Had a friend send a test message to the seller about one of the other items the seller is still selling on ebay, just to see if the seller is home or maybe his email is down? Seller responded to my friend within minutes. So the seller is now avoiding me. What actions can I now take to get my $$$ back?|||" mailed it back, have delivery confirmation proof he's received it. Its been a week. " File the SNAD dispute with Paypal and give the delivery confirmation number proving return. Get your refund and leave appropriate NEG feedback. Example: Item not as described, DOA, seller uncooperative,despite return as per seller's request". File, escalate and if contacted by the seller again, remind them, they have had the item back for a week. It takes the seller ,no time at all to push the refund button on the Paypal transaction Get your refund and then leave feedback.|||Once you file with Paypal, all communication with the seller should only be via the dispute console. DO NOT cancel the dispute/claim, unless you have your refund in hand. Once closed, it can not be reopened.|||You only have 45 days from the date of payment to file. Don't let the seller string you along until after the filing deadline has expired.|||Logon to PayPal and file a Significantly Not As Described dispute. Indicate that you've returned the widget and enter the DC number that proves delivery back to the seller.|||Seller has a 7 day warranty on the item, as stated in the listing. Since you paid with PayPal, Seller gives a 45 day from payment warranty .Delivery Confirmation is confirmation of delivery, not tracking.
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