Monday, July 26, 2010

Buyer rant on shipping

If Im paying for shipping, then why cant I see a copy of the receipt? I would like to know if they actually paid for insurance {that I paid for} and how much over I have been charged, to know if Im being overcharged. I do this for all my buyers upon request. Its also in the description}. One guy {after I paid of coarse} I asked {before I bid} if he would combine shipping, held my money hostage {BIN had to pay first and immediately}. His response was $6 for the box, $2 for other cardboard in it, $4 for gas, and $5.89 for 15 min time to mail it {he left work early and gets paid 40 an hour}. No specialty packing was done or needed {metal}. He also placed the items {items measured are 16"x 4"x 3"} and placed them in a 42" x 22" x 8" box and filled the rest with cardboard. So I went to the same place to find out return shipping insured. It was only $30.04 {insured} and was charged $47.89. {return of $15 shipping of 62.89} was He charged me $5.95 for each item placed in the box over the actual cost of shipping. Now one of the items has arrived and is broken. I must return it. He wants to only give me a "partial return" of shipping cost and none of the return cost or $5.95 to place it in the box fee. I also dont plan on returning it in a 42"x22" box. lol So basically after this is all done, I'll have paid more for shipping than what I paid for one of the items in the box. Over $60+ {I didnt charge for gas and time and repacking} mailing and returning a 9.8 Lb package. The item being returned is 3.5 x 5" x 18" boxed up, after I packed it and was the largest and heaviest item purchased. I would like to have my $5.95 {for the single item} putting the item inna box fee returned, plus the actual shipping fee charged $17.89 {for this single item} along with the cost of item. Is this fair and reasonable to ask? .|||You hear that noise????? It's the sound of your ID hitting numerous BBLs.......No, you have no actual right to a breakdown of your sellers costs. You have a right to know the total, decide whether or not to bid, and then pay. On a return, Paypal will force the seller to refund the total you paid if you return the entire purchase. They have no rules for partial refunds or how they are calculated. You are required to pay return shipping unless the seller agrees to pay for it.|||Do you also demand a receipt for the item you're buying to know how much the seller is making on it?|||Tap Tap tap Tap.... The sound of being added to my BBL Link~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ I did not sell you my opinion|||Great another buyer / seller who insists that all other sellers do it his way. Sigh. I swear - some days it seems that sellers are the ones endangering other sellers ... And not buyers. Someone pass me an explanation and a Tanq on the rocks please ...||||||nosportss your not reading it correctly. HE broke down the cost in a response when asked why so much more. Im on both sides of the fence. I dont care if Im charged a cupla bucks over, but 18 bucks? And then not be able to get original shipping cost back and have to pay for return shipping?? Im NOT saying do it my way either, but do feel Im entitled to know what Im paying for if I feel Im being taken advantage of. As far as the receipt, I just stated thats what I do and guess what, it still didnt help my DSR's on shipping. I dont charge anything for these things. I also think its a great idea to rid eBay of the overcharging of shipping fees. I do also realize there are times where specialty packing may be called for ect, this is not one of those times. I feel I should get all my return shipping cost refunded. If you as a seller are going to screw buyers over like this, then by all means, add me to your BBL. You shouldnt profit from shipping, but should be "reasonably" compensated for your efforts.|||"I feel I should get all my return shipping cost refunded." Should read "original shipping cost refunded"||||||||||||What I am responsible for here is I should have waited for a quote for the combined shipping. I thought there would be a reasonable charge to add them and I was wrong. I wasnt expecting the seller to keep 75% of shipping cost for each item {x3} shipped when he said he would combine shipping on multiple items purchased and shipped in the same box.|||Hey OP, thanks so much for posting!|||and if the seller admits there is a problem "he is responsible for", why should buyer have to pay for return shipping? Any seller who doesn't reimburse all costs to a buyer who receives a SNAD item is going to pay for it in feedback (and rightly so). Keep in mind I am not talking about buyers' remorse here. I thought there would be a reasonable charge to add them and I was wrong. You're a seller yourself. There is absolutely no excuse (in my opinion) for one seller to bid 1st, then ask 2nd. And your demand for a "shipping receipt" is way out of line. Someone pass me an explanation and a Tanq on the rocks please ...|||Never assume anything on eBay. If you don't know the shipping costs don't bid. Combined shipping can mean many things. There is no eBay rule or standard price for it. It does NOT mean the rest of the widgets ship free after you pay for the first one except in rare cases. eBay allows sellers to charge handling fees. Expecting your sellers to give you a breakdown on their shipping/handling is NOT reasonable at all. It is not fair and none of your business. Do you do the same when buying from other online companies? Many online retailers charge far above actual shipping and won't refund return shipping. It is your responsibility as a buyer to decide how much you will pay for the total price of the widget, what the breakdown is isn't relevant. PayPal, eBay and your credit card all require original shipping to be refunded. They can't force a seller to refund more than you paid him so that is why return shipping reimbursement is up to the seller.

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