Now buyers don't even look at...

.............PICTURES???I recently sold a ladies dress in a size 16.Today I get a message from the buyer that it must be a girl's dress because she wears a 8/10 and it doesn't fit. She had her niece try it on and doesn't fit her, either.The pictures in my listing clearly show the dress on an ADULT manniquin with the dress at full ankle length....PLUS the measurements are given in the listing!She, of course wants a refund, and sure, it wasn't much money...$5.99 total, but it is the principle of it!Buyers not only don't read...they don't look at the pictures either, I guess!|||You can stand on principle and take the neg or you can take a return voluntarily and maybe not get one plus not have a complaint on your buyer satisaction record If she cecides to file a complaint you will be forced to take a return.It may not be your fault but it is your responsibility Silver rule "do not do to others what you would not like to be done to you"|||Well, I just looked at the auction and that's maybe a 16 by 1940's sizes, but it is NOT a modern day 16 by any means. Link A 36-38" bust (as described by you) is a misses size 10. Since there is a huge variety in sizing by different manufacturers and countries and etc it's a good idea to always list the flat dimensions of the item. I agree with the buyer in this case. A dress that is size 16 womens would hang VERY loosely on a skinny mannequin (usually mannequins are like a size 0-2). What you have there is a girls size 16 dress that you did not describe accurately.|||You had the measurements in the listing so if the buyer files with Ebay, I don't know that they'd win. Ebay is tougher on SNADS. I would just tell her to return the dress for a full refund.Need a website fast?|||I'm not usually one for refunding without the return of item but in this case it's clear you were wrong and it's clear it wouldn't be worth getting back. I'd refund with an apology. That is most definitely a girls size 16 A girls 16 will fit on a an adult (I wear a 16) but an adult 16 would have been huge on your manni. Even the style to me screams girls."This must be Thursday, said Arthur to himself, sinking low over his beer, I never could get the hang of Thursdays."|||Definitely a girls 16. Refund upon return.|||Sometimes mistakes happen I just had a return and the buyer said this "I have a light/fair complexion, and this foundation is too dark. I know the auction said it is for a medium complexion, but I didn't realize there would be a difference" Clearly, it was the buyers fault, but I did accept the return, refunded, plus I even paid for her to ship it back to me. This way, hopefully if she needs other makeup items, she may remember my seller id and come back to my auctions.|||Then she can try them , return the used item which cannot be resold for hygenic reasons, and so on and so on. Interesting business plan... Personally, she would be on my BBL before I refunded.|||"return the used item which cannot be resold for hygenic reasons, and so on and so on" LMAO...so where you buy clothes there is a trash bin outside the try on rooms to throw away those unhygenic items you just tried on?||||||Given the auction Title Material Girl, and the fact you did not indicate the "brand/manufacturer" and the size/measurements, this is definitely a Girls size 16, not misses/womans dress. If I were you, I would let the buyer keep the dress (total sale $5.99) and give a full refund. This may save you from a neg for not accurately describing this dress and listing it in the wrong Womens category. Making the buyer in this case return and pay for return shipping, will certainly result in a deserved NEG. For $5.99 it is not worth it when the buyer is correct.||||||I think they were referring to the foundation which would have to be thrown away after being used. Yes, the foundation does get thrown away, or I use it as a tester when I go out to the flea market....it doesn't get resold|||"MATERIAL GIRL is the brand, and the measurements WERE in the listing. Guess you don't look at ENTIRE lisings either." Wrong,I read it and nowhere did you mention in the listing the Material Girl as being a brand. That is not a super popular "brand" that many buyers would auto know . The measurements and the way it fit the manni, NO way this was a womans size 16. It was a Girls size 16. Sorry, but I think you owe your buyer a full refund. For $5.99 I would apologize and not make the buyer spend money to return it, in hopes of not getting a Neg. It is your auction, so you do what you choose.|||Tag in dress said..LADIES SIZE 16 I'm not buying it. Those measurements do not indicate a womens 16.