Item misrepresented and buyer won't respond

I purchased a Hollister t-shirt which I received on Friday evening. Immediately upon opening the package it was very clear the condition of the shirt was grossly misrepresented. The listing stated the shirt has no holes or stains. Let me just say, the shirt looks like the kid that wore it rode through a mud puddle on his bike. Mom might have washed it, but the stains clearly did not come out of the white shirt. I now know why she only photographed the front of the shirt. Anyway, I sent 3 emails and have not received a response. I was pleasant, explained the problem, expressed my desire for a refund and closed by thanking her for her help. I know she has been on eBay because today she responded to 1 neutral and 1 negative feedback from other buyers. Apparently she misrepresented a couple of other items. I have never left negative feedback for anyone and really don't want to. Any suggestions? Thanks for your help.|||Beyond ignored emails there's the Advanced Search which give you her phone number if you wish to duke it out over the phone. But Before Feedback... You can go through a Paypal dispute of Significantly not as Arrived! And get a refund from those magical men in the clouds! weeeeeee!|||Give the seller another day or two respond. If the seller is still non-responsive, you can file a Significantly Not As Described dispute through PayPal, as James said. That should get their attention. Do this within 45 days of your payment. Once you return the shirt, and provide online-viewable proof of delivery back to the seller per PayPal's instructions, you will receive a refund of your original payment (item price + shipping). Return shipping will be on your dime; however for a t-shirt it shouldn't be that expensive. Be sure to get Delivery Confirmation (Signature Confirmation for payments of $250 or more). You can print the postage online: paypal.com/shipnow Once you get your refund, you can then consider what type of feedback you wish to leave. Personally, if I have to file a dispute to get a refund, I neg.friends Director,|||First get your refund, then worry about feedback. File the SNAD dispute with Paypal. The seller will be given 7 days to respond to the dispute. Only communicate via the dispute console. IF the seller replies to the dispute to return for a full refund, great, escalate the dispute to a claim. Paypal will instruct you where and how to return to the seller. IF the seller balks at a return, just escalate to a claim and again,follow Paypal's instructions. You are entitled to item price and the original S&H. The return shipping is on your dime. You can request the seller reimburse you for this, but Ebay/Paypal can't force the seller to pay the return shipping. Always return with delivery confirmation and give the D/C # to Paypal. Once they confirm the return with the D/C, you should receive your refund. After you get the refund, leave appropriate feedback.|||Agreed, if you have to file the SNAD dispute to get your refund, then a NEG is in order as follows: Item SNAD stained . Since it was the weekend, I would give the seller at least another 24 hours to reply to your emails, no response, then file with Paypal.|||Couldnt you tell what it looked like by the pics? Or did the seller hide what it really looked like?||||||I guess it really depends on how much you paid for the kids t-shirt?? If you only paid 99 cents plus shipping of a few bucks is it really worth packaging it up and sending back on your own dime ($$). If you're only going to gain your 99 cents back after paying return shipping just toss it in the rag pile.|||"Couldn't you tell what it looked like by the pics? Or did the seller hide what it really looked like?" I guess you did not read this part? " The listing stated the shirt has no holes or stains. Let me just say, the shirt looks like the kid that wore it rode through a mud puddle on his bike. Mom might have washed it, but the stains clearly did not come out of the white shirt. I now know why she only photographed the front of the shirt. Bottom line, sellers are required to accurately describe their items and disclose all flaws. LinkLink Agree, it may not be worth it for a .99 teeshirt, but leaving appropriate feedback and DSR stars , would be in order.